Shipping/Delivery FAQ

The sale of physical products which require delivery are covered by our standard terms and conditions, which can be found here. Shipping is handled by our logistics partner, EV4 Limited, a UK company number 07986640. We will process all orders received by 14.00 GMT for same day shipping. All orders received after 14.00 GMT will be shipped next working day.

If a product in your cart contains an item which requires delivery, you will be prompted to enter a shipping address during checkout. Delivery options will be presented to you in a list, tailored to the address provided.

There are 3 possible options:

• Standard delivery: this is a basic delivery service without insurance or any import/export duties. You are responsible for the product once they leave our warehouse.
• “With insurance”: this is an insured delivery service with the value of the goods covered in the event of loss or damage. If your delivery address is outside the European Union you are responsible for import duties and taxes.
• “With insurance and duty”: this is our recommended service if your delivery address is outside the European Union. It is available in selected countries and ensures that all duty and taxes are included in the delivery charge.

Once you have selected a delivery option and agreed to the terms your order will be transmitted to our logistics partner for fulfilment. If your order contains both physical and electronic products, you will be notified of the electronic products separately.

We share the following information with our logistics partner and DHL:

• Shipping details
• Name
• Address and Country
• Email address
• Phone Number
• Product selections, quantities and monetary value

We currently deliver to the following countries: