Customer Portal rejected my email address when I tried to sign up

When signing up for a Customer Portal account, Xibo Signage may reject signups from email addresses hosted by certain providers.

This may be because the email provider hosts “disposable” email accounts, or because there are technical issues with delivering email to those providers. The sections below provide some more details for specific cases.

If you believe that we’re preventing signup from your email address wrongly, please email us at support@xibosignage.com and we will be happy to investigate.

Disposable Email Accounts

It’s important that once you’ve signed up for a Customer Portal account, we can contact you regarding the products and services that you’ve ordered. Using a disposable email address prevents us from getting in contact with you.

Please use a non-disposable email address - such as those offered for free by Google Mail, Outlook.com etc, or the one offered by your internet service provider.

Any consents to be kept informed by email can be changed at anytime from the My Account section of the Customer Portal once registered.

Apple iCloud / MobileMe

We’ve experienced significant issues with reliable email delivery within the iCloud system. Messages sent from Xibo Signage simply vanish within the iCloud system without a non-delivery report, so we don’t know if you have received our messages or not. We contacted Apple support to discuss this and to try and find a resolution, however Apple were unwilling to investigate, so we’ve been left with no option but to block signups from Apple iCloud users at this time.